Technical Support Specialist

At Bridge, we're passionate about transforming how businesses engage through innovative software solutions. We’re looking for a proactive, eager-to-learn Technical Support Specialist who’s always ready to solve problems and elevate the customer experience. If you enjoy diving into challenges, finding solutions, and constantly improving your skills, you’ll fit right in with our dynamic team.

As a Technical Support Specialist, you’ll be more than just a problem solver—you’ll be the key to our clients' success. You’ll handle support tickets, troubleshoot technical issues, and provide clear, insightful guidance to help clients navigate our software. This role is perfect for someone who thrives on taking initiative, constantly learning, and delivering exceptional customer service.

Key Responsibilities

• Manage and track support tickets through a ticketing system, ensuring timely resolution and follow-up
• Troubleshoot issues by following technical guides and collaborating with other departments when necessary
• Utilize tools like Postman to interact with APIs and test system integrations
• Guide clients and internal staff through technical processes
• Provide detailed procedural documentation and relevant reports on support activities
• Prioritize and handle multiple open cases simultaneously, ensuring that each is followed through to resolution
• Establish strong working relationships with customers and colleagues
• Work continuously on tasks until successful completion or escalate issues to third parties, if necessary

Requirements:

• Experience working in customer support, ideally in a technical role. IT background is a plus.
• Advanced/Bilingual level of English 
• Knowledge of APIs
• Strong troubleshooting skills and attention to detail
• Ability to manage multiple open cases while maintaining a high standard of customer service
• Strong interpersonal skills and the ability to work effectively in a team environment
• Familiarity with network monitoring tools and general IT systems
• Ability to create procedural documentation and reports

What is in for you:

• Enjoy the flexibility of a 100% remote position.
• Take advantage of our generous PTO policy.
• Home Office Allowance
• Work on challenging and impactful projects in a growing industry.
• Benefit from opportunities for professional growth and personal development.

Why Bridge? Join a team where your proactive approach, eagerness to learn, and commitment to our values will make a real impact. At Bridge, you’ll contribute to something greater than yourself, working together with a team that’s passionate about making a lasting difference.


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