Jr. Technical Support Specialist (LATAM)

Remote
Full Time
Bridge
Mid Level

What if your work could directly improve how millions of people access and experience healthcare?

At Bridge, we’re making that a reality. Our modern, mobile-first patient engagement platform brings the entire care journey together — appointments, test results, secure messaging, and more — all through a seamless, branded experience. We empower patients to stay involved in their health while helping providers eliminate complexity, reduce fragmentation, and deliver better outcomes. With secure, scalable integrations and smart automation, we’re making healthcare feel more connected, efficient, and human.

We are looking for a Technical Support Specialist to join our remote team! In this role, you’ll be more than just a problem solver—you’ll be the key to our clients' success. You’ll handle support tickets, troubleshoot technical issues, and provide clear, insightful guidance to help clients navigate our software. This role is perfect for someone who thrives on taking initiative, constantly learning, and delivering exceptional customer service.

Key Responsibilities
  • Manage and track support tickets through a ticketing system, ensuring timely resolution and follow-up
  • Troubleshoot issues by following technical guides and collaborating with other departments when necessary
  • Utilize tools like Postman to interact with APIs and test system integrations
  • Guide clients and internal staff through technical processes
  • Provide detailed procedural documentation and relevant reports on support activities
  • Prioritize and handle multiple open cases simultaneously, ensuring that each is followed through to resolution
  • Establish strong working relationships with customers and colleagues
  • Work continuously on tasks until successful completion or escalate issues to third parties, if necessary
Requirements:
  • Experience working in customer support, ideally in a technical role. IT background is a plus.
  • Advanced/Bilingual level of English 
  • Knowledge of APIs
  • Strong troubleshooting skills and attention to detail
  • Ability to manage multiple open cases while maintaining a high standard of customer service
  • Strong interpersonal skills and the ability to work effectively in a team environment
  • Familiarity with network monitoring tools and general IT systems
  • Ability to create procedural documentation and reports
What is in for you:
  • Enjoy the flexibility of a 100% remote position.
  • Flexible PTO policy
  • Work on challenging and impactful projects in a growing industry.
  • Benefit from opportunities for professional growth and personal development.
Why Bridge? Join a team where your proactive approach, eagerness to learn, and commitment to our values will make a real impact. At Bridge, you’ll contribute to something greater than yourself, working together with a team that’s passionate about making a lasting difference.


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